Chewy CEO Sumit Singh announced the company has already commenced having a pet telehealth service and assistance. But scurried its advancement for a greater need as strict lockdown all over the world implemented.
Furthermore, nowadays, Americans manage to adopt and foster more pets during this pandemic. In contrast, vet clinics and sanitariums face temporary shutdowns, curtailed work hours, and limited pet visits per day to follow rigid safety protocol and social distancing.
The Telehealth of Chewy aims to provide safe and convenient services for some people who are not comfortable with walk-in consultation and to prevent the increasing number of COVID-19 cases.
The service will be called Connect With A Vet. People who are part of Chewy’s subscription program Autoship will have free consultations with a licensed veterinarian on their pets’ needs starting on Monday. Autoship delivers goods, equipment, and other pets necessities exclusively.
Chewy started checking the scheme in Florida and Massachusetts in May. Ensuring the virtual-vet-visits will surely provide competent guidance and assistance to refer a pet to an emergency clinic if needed. However, Telehealth will not give any diagnosis and prescriptions to avoid unexpected circumstances.
The service will heighten loyalty to all Chewy’s consumers and add more features to their subscriptions. It will open new ideas and ways to legitimize service in future advancement.
The company also peddles various products from pet necessities to medication. Chewy is undeniably grown in this pandemic as pet adoption rises to 60% in the first quarter, according to Bank of America analyst Nathaniel Schindler. Americans used to spend more time at home seeking companionship.
Singh clearly explained that Connect With A Vet program would run only to common concerns and manageable pet issues. The company also plans to amplify the audio-video element to expand and introduce across the country. It also aims to serve not solely cats and dogs, depending on the demand.
Chewy’s Telehealth will be available in 35 states. And can visit the websites online weekdays from 8 am to 8 pm.