We all remember a time of terrible customer service. Perhaps at the grocery store or at restaurant. Although, imagine taking that horrible customer service experience and making it better by opening your own grocery store or restaurant but with the intention of providing the most amazing customer service experience possible for your customers.
That’s exactly what Jan Jens did. He came to Miami in 2014 for a vacation. He looked up a concierge service online and purchased it. Turns out that the customer service he had purchased had some of the worst help.
Being the motivated individual that he is, he decided to start his own concierge service and provide clients with the great service he believes customers deserve.
Making Millions From A Bad Experience
Some of his clients you may also be familiar with. Individuals such as Leonardo Dicaprio, Jamie Foxx, Kevin Hart, Mark Wahlberg, and Drake have all once been his client.
The name of the business is Jatina Group Miami and it provides things such as Villa’s, Mansions, and cars. Looking at the clients the business has acquired, it’s probably certain that Jan Jen and his team know a little something about providing clients with memorable experiences.
Exponential Growth Leads To Exponential Exposure
Their Social Media Page has grown to over 150 thousand followers. People love to see the luxurious lifestyle that the Jatina Group Miami is able to provide.
The business has grown in their content due to the fact that their audience is in love with the luxurious lifestyle. It definitely helps to grasp their attention when they come to find out that the page features all the cars, homes, and villas that they can offer in order to make the Miami Vacation one to remember.
All this came from one terrible concierge customer experience. It’s important to recognize that if you find yourself feeling upset with some type of a shopping experience, there might be an opportunity for you to take that experience and do things even better with your own business.
Persistence see is key. Persistency and execution will open the door.