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Tom Shvadron is a construction entrepreneur based in Los Angeles California emphasizing collaboration, teamwork and efficiency. He is also the Owner of Levelworks Construct & Renovate inc. Today, we dive a bit more into his story.
City where you’re from:
The road to success is always under construction.
Tell us about Levelworks. What made you start your own business?
Tom Shvadron: I’ve always loved the outdoors and working with my hands, creating and building something from nothing is very satisfying to me. So, the home improvement industry was always a natural fit. I spent ten years working in the business as an employee. I worked in many different positions within the field, I worked as a landscaper, I lay bricks, I worked in carpentry, eventually I moved into helping with designs and ideas, worked directly with customers and learned so much as I progressed. I excelled in everything I did, because I loved it, but was I realized to be the most important ingredient in my field, is communication with the customer. The better the communication, the more trust is built, and the easier it is to complete the job efficiently and with great satisfaction from the customer.
That’s when I came up with the idea for Levelworks. A construction company that is based on customer relations. Where communication is the forefront to every decision, where we follow our customers wishes fully, explaining the pros and cons of every choice and design they choose, and our customers receive great service, and not just a great product. That’s what yields the best results.
How did you promote your company in the early days?
Tom Shvadron: I had a pool of customers right from the beginning. I had been working in the field for years, and eventually became the lead contractor on the jobs, this meant that the clients had the most communication with me. Most of the homeowners I worked with had previously fixed up elements of their homes with other companies, and had their mixed experiences, so when they met me, we discussed all of their concerns, and suddenly they found a person who actually cared about their satisfaction and wanted a positive experience for them. They really connected with me. When I opened Levelworks, I reached out to them and told them about the exciting news and asked that they recommend me to their friends if they felt comfortable. Fortunately, they were thrilled to do that, and so my first customers came from their recommendations. Hard work and a positive attitude really does pay off. It’s a win-win for homeowner and construction company.
What do you think you do better than most people? How are you able to do it?
Tom Shvadron: Communication. We communicate better than other companies. Levelworks emphasizes on collaboration, teamwork and efficiency. Communication is key for all three.
For most people construction is a job, a means to an end, a way to pay the bills. For me it’s a dream, it’s my passion, so it’s important to me that it’s done right. I care about my customers, I see them as friends, who want help creating a beautiful and peaceful home for their families, a place to be together. I go into every meeting with that in mind.
I train all my employees to think that way, and to be sensitive to the clients’ needs. After all, we are in their homes, their sacred space. One of the things we’re most proud of, is our 100% customer satisfaction. We are very conscientious, because we want to turn their dreams into a reality. We recognize when the homeowners need that extra bit of attention, and when they are calm and satisfied. That awareness delivers better results and allows a positive and exciting experience for all involved, especially the client.
We are constantly learning and growing. Many companies believe they have all the answers and that’s what makes them professional. I believe that that’s what makes them obsolete. The market is constantly changing, expectations change, and each customer is different. Being attentive and versatile is important, learning is vital. That is what makes a professional.
Where do you see yourself and your company in a couple years? What’s your dream?
Tom Shvadron: We want to grow, growth is progress, and progression is what keeps us happy.
The more satisfied homeowners we have, the more we grow, marketing through word of mouth, has been a huge asset to us.
We are actually in tremendous growth right now. We are increasing our versatility, and now provide a wide range of services, which actually brings more business. A customer might want their kitchen cabinets done, but when they see examples of our glass extensions, they decide to expand the living room as well. Work begets work, as they say.
We work with our own trusted crews, who specialize in different trades, so we can perform magic in kitchens, bathrooms, hardscaping, outdoor renovations, as well as the rest of the home. I’m proud to be able to provide many different products and services, while excelling in each and every one.
On a more personal note, I’m a family man. I’m married and have an amazing two year old boy who challenges and amazes me every day. I want more kids, I want a healthy and happy family, and one day I want to build our own dream home, where we can spend time together and be a family too.